We have made revisions to this Privacy Policy, effective March 22 2019. By continuing to use our services after March 22 2019, you agree to the new Privacy Policy.

Privacy Policy
Effective Date: 03/29/2019
Last Updated: 12/18/2024

This Privacy Policy governs the manner in which Cleany Corp. and its affiliates, parents, and subsidiaries (“Cleany” or “we,” “us,” or the “Company”) collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://Bookcleany.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Cleany Corp. By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

1. Cleany Platform

Our Privacy Policy applies to the information we collect through our websites (BookCleany.com, Cleanymaids.com, Cleanynyc.com, Cleanymiami.com) and our mobile applications for service requesters (the “App”).

2. Personal Information

Personal Information refers to information that relates to you as an individually identifiable person, such as your name, email address, mobile number, payment details, and other similar information.

3. Information We Collect

We collect information that you voluntarily share with us through the Cleany Platform.

A. Personal Information You Give Us

If you are using the Cleany Platform to request professional services or contact Cleany, you may provide:

• Contact Information: Name, physical address, telephone number, and email address.
• Home Information: Details such as the number of bedrooms, types of appliances, zip code, and specific instructions for servicing your home.
• Billing Information: Payment details, such as credit or debit card number, expiration date, security code, and other digital payment account details.
• Ratings and Reviews: Feedback and reviews of the professionals you engage through the Cleany Platform.

B. Information from Other Sources

We may also collect information about you from other sources, including:

• Your interactions with our customer support team.
• Your responses to surveys or participation in feedback programs.
• Your interactions with members of the Cleany corporate family or other companies (subject to their privacy policies, terms of service, and applicable laws).
• Other accounts or services that we reasonably believe you control, whether partially or fully.
• Collecting information, such as, but not limited to, taking photos and recording videos before, during, and after the Services. If collected, this information will be used to check quality assurance, to assess safety issues, and/or to address Services-related concerns.
• For quality assurance, training purposes, or its own protection, Cleany may monitor or record telephone conversations, correspondence, or other communications with you or anyone acting on your behalf. By communicating with Cleany, you consent to your communication being monitored, recorded, or overheard without additional notice or warning.

C. More About Payment Card Information

Although users can submit credit card or other payment card information to pay for services through the Cleany Platform, Cleany does not store this information. Payment card information is transmitted securely to a third-party payment processor, Stripe, through an internet connection protected by industry-standard Transport Layer Security (TLS) encryption technology. Stripe then confirms to Cleany whether the payment has been successfully processed but does not share payment card details with Cleany.

D. Mobile Device and App Usage Information

We may collect information about how you use the App, including:

• The amount of time you spend using the App.
• How frequently you use a specific feature of the App within a certain time period.
• How often you access the App and actions you take while using it.
• Information about the website or app store from which you downloaded the App to help us evaluate the effectiveness of our download sources.

This data is collectively referred to as “App Usage Information.”

We may also gather Mobile Device Information, such as:

• Device type, operating system, and unique device identifiers.
• IP address and browser type used to access the App.
• Data about crashes, bugs, or issues encountered while using the App.

We may link your Mobile Device Information and App Usage Information to Personal Information you have provided us. In such cases, we treat the combined information as Personal Information under this Privacy Policy and handle it accordingly.

E. Virtual Assistants and Data Collection & Use

We use virtual assistants as part of our daily operations to collect and manage data that helps us provide better services to you. These virtual assistants are located inside and outside the United States and play a crucial role in helping us operate day-to-day. In the course of their operations, they may come across your data and information. The types of data collected through virtual assistants may include:

• Information you share directly through your interactions, such as questions, commands, or requests.
• Personal information you provide, such as your name, email address, phone number, and physical address.
• Contextual data, such as timestamps or device information, to improve the relevance of our responses.

This data is utilized to:

• Enhance the virtual assistant’s functionality by improving its understanding and accuracy.
• Personalize responses and tailor services to your preferences and needs.
• Fulfill your specific requests efficiently and effectively, such as:
  • Making or updating appointments.
  • Dispatching cleaning staff or coordinating other services.

We are committed to transparency and ensure that any data collected is only used for these purposes and in compliance with applicable laws and regulations.

Data Storage and Security

Protecting your data is a top priority. We implement robust measures to ensure its security, including:

• Encryption: All data transmitted to and from our systems is encrypted to protect it from unauthorized access.
• Access Controls: Only authorized personnel have access to your data, and their access is limited to what is necessary for their roles.
• Regular Security Updates: Our systems and software are regularly updated to protect against emerging threats and vulnerabilities.
• Activity Monitoring: Screens are recorded, and activity is monitored during all work hours.

Additionally, we regularly review and enhance our security practices to adapt to evolving risks and maintain the confidentiality and integrity of your data.

Disclaimer

While we strive to ensure the virtual assistants function accurately and responsibly, we are not responsible for any wrongdoing or incorrect decisions made by virtual assistants without company consent or approval. Users are encouraged to verify critical decisions or actions as needed.

4. How We Use Cookies and Similar Technologies

When you access our website or use our services, we and our partners may use cookies and similar technologies, such as pixel tags, e-tags, “Flash cookies,” or other local storage tools (collectively, “Cookies”). Cookies are small data files placed on your device to store information and help enhance your experience.

We use Cookies to:

• Recognize you when you return to our platform.
• Understand usage patterns.
• Customize services, content, and advertising.
• Monitor performance, troubleshoot issues, ensure account security, prevent fraud, and promote trust and safety across our sites and services.

You can control or manage Cookies through your browser settings, and you are free to decline them unless they are essential for security or fraud prevention. Please note, however, that disabling Cookies may impact the functionality and performance of certain parts of our website or services.

5. Controls For “Do Not Track” Features

Many web browsers, as well as some mobile operating systems and applications, offer a Do-Not-Track (“DNT”) feature or setting that allows you to express your preference not to have your online browsing activities tracked or collected.

However, no standardized technology for recognizing and implementing DNT signals has been established at this time. Therefore, we do not currently respond to DNT browser signals or other mechanisms that automatically communicate a request not to be tracked online. If a standard for online tracking is developed and adopted in the future that we are required to comply with, we will update this privacy notice to reflect those changes.

6. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information promptly.

If you believe that a child has provided us with their personal data, please contact us at support@bookcleany.com.

7. How We Use Your Information

We share your information with our third-party vendors, affiliates, and any subprocessors as required to offer you our products and services. The vendors, affiliates, and subprocessors we use help us to:

• Provide, manage, and personalize our cleaning services.
• Process payments securely and manage your account.
• Communicate with you regarding appointments, updates, offers, and promotions.
• Enhance and improve the Cleany Platform, including website functionality and app performance.
• Analyze usage patterns and user feedback to improve service quality.
• Ensure security, prevent fraud, and comply with legal requirements.

8. How We Share Personal Information with Third Parties

We may share your personal information, including your name, contact details, transactions, and activities, with:

A. Members of the Cleany Corporate Family

We may share information with affiliates within the Cleany corporate group to help provide and improve our services.

B. Credit Bureaus and Collection Agencies

We may share account-related information with credit bureaus and collection agencies as permitted by law.

C. Business Transfers

If we plan to merge with, are acquired by, or are involved in the sale of assets with another company, your information may be shared as part of the transaction.

D. Legal and Compliance Obligations

We may share information with law enforcement, government officials, or other third parties:

• To comply with subpoenas, court orders, or other legal requirements.
• To comply with credit card rules.
• When we believe, in our sole discretion, that the disclosure of information is necessary to:
  • Prevent physical harm or financial loss.
  • Report suspected illegal activity.
  • Investigate violations of our Terms of Service.

E. Unaffiliated Third Parties

We may share your information with third parties for specific purposes, including:

• Customer Service: To resolve disputes, billing inquiries, and account-related concerns.
• Business Operations: With service providers that assist us with fraud prevention, billing, operations, marketing, customer support, and technology services.

F. With Your Consent

We may share your personal information with other third parties when you provide your consent or direct us to do so.

G. Third-Party Platforms

If you open a Cleany account directly through a third-party website or application, any information you enter on that platform (and not directly on the Cleany website or App) may be shared with the owner of the third-party platform. These platforms are governed by their own privacy policies, and we encourage you to review their policies before providing any personal information. Cleany is not responsible for the content, data collection practices, or information handling of third-party platforms.

9. Marketing

We may combine your personal information with information we collect from other companies to improve and personalize the Services, content, and advertising.

If you do not wish to receive marketing communications from us or participate in our ad-customization programs, you may:

• Indicate your preference by emailing us at support@bookcleany.com.
• Follow the instructions provided in the communication or advertisement to unsubscribe.

10. SMS Text Messaging Disclosure

By using the Services, you expressly consent to receive communications from us via text messages (SMS), calls, and push notifications at the phone number you provide. Standard messaging rates and data charges from your mobile carrier may apply to these communications.

By agreeing to receive text messages, you understand and consent to receiving messages, including marketing communications sent via automated systems, prerecorded messages, or other automated dialing technology. These communications may include:

• Operational messages about your account and use of the Services.
• Updates regarding new or existing features of the Services.
• Promotional offers, marketing messages, and industry updates from Cleany.

You acknowledge that providing consent to receive these messages is not a condition of using the Services. If you change your phone number, you agree to notify us promptly so that we do not contact the wrong individual.

You may opt-out of receiving promotional or marketing text messages by replying “STOP” to any message you receive. Please note that opting out of marketing messages will not impact transactional or operational messages necessary for your use of the Services. Opting out of all text messages may affect your ability to fully use the Services.

11. Sweepstakes, Contests, Promotions, and Collaborations

We may offer sweepstakes, contests, and other promotions (collectively, “Promotions”) through the Services that may require you to provide Personal Information to register or participate. By entering a Promotion, you agree to the official rules governing that Promotion, which may include additional requirements or permissions, such as allowing the sponsor of the Promotion to use your name, voice, likeness, photos, videos, and/or content for advertising or marketing purposes related to the Promotion.

Please read the official rules carefully before participating. If you choose to enter a Promotion, your Personal Information may be shared with third parties or made public for purposes including, but not limited to:

• Administering the Promotion.
• Selecting winners.
• Fulfilling prizes.
• Complying with legal obligations, such as publishing winners’ lists as required by law or the Promotion’s rules.

We may also collaborate with influencers, creators, or partners to promote our Services. By participating in these collaborations, you agree that Cleany may use your name, likeness, photos, videos, and content for advertising, promotional purposes, or any other related marketing initiatives, consistent with this Privacy Policy and any specific agreements governing the collaboration.

12. Using Your Mobile Device

We may offer the ability to access our Services through a mobile application or mobile-optimized website. The provisions of this Privacy Policy apply to all mobile access and usage. When you download or use our App or mobile-optimized sites, we may collect the following information:

• Location Data/Geo-Location Information: Real-time location data from your device, either continuously or while using our App, to provide location-based services such as tailored search results, advertising, and personalized content. You can manage or disable location services through your device’s settings.
• Mobile Device Access: We may request access to specific features on your device, such as the camera, contacts, microphone, SMS messages, storage, and other capabilities. These permissions can be adjusted at any time through your device’s settings.
• Device Information/Mobile Device Data: Automatically collected details such as your device’s unique ID, model, manufacturer, operating system, version, system configuration, browser type, IP address, mobile carrier, phone network information, and app usage data. This includes device and application identification numbers, hardware model, and accessed App features.
• Push Notifications: We may request to send push notifications regarding your account or certain App features. You can opt out by turning off notifications in your device’s settings.

We use this information to provide location-based services, improve App functionality and performance, maintain security, troubleshoot issues, and perform internal analytics and reporting. If you have questions about managing settings, please contact your mobile service provider or device manufacturer.

13. How We Keep Your Information Safe

We take the protection of your personal information seriously and have implemented a combination of organizational and technical security measures. Data is encrypted during transmission and storage using TLS technology, and access to your information is restricted to authorized personnel only. Our systems are continuously monitored for vulnerabilities and unauthorized activity, and any third-party vendors we work with are required to comply with strict confidentiality and security standards.

While we strive to safeguard your information, no method of electronic transmission or storage is entirely foolproof. As a result, we cannot guarantee that hackers, cybercriminals, or other unauthorized parties will never bypass our safeguards and improperly access or misuse your data. We encourage you to access our services only within a secure environment and understand that any transmission of personal information to and from our services is at your own risk.

14. Your Privacy Rights

You have the right to:

• Access: Request details about the personal information we hold.
• Update: Correct inaccuracies in your information.
• Delete: Request deletion of personal data, subject to legal retention requirements.
• Opt-Out: Decline marketing communications and personalized advertising.
• Control Cookies: Manage tracking preferences through browser or app settings.

To exercise these rights, contact us at support@bookcleany.com.

15. Changes to This Privacy Policy

Cleany Corp. reserves the right to update this Privacy Policy at any time. When changes are made, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal information. By continuing to use our Services after updates are posted, you acknowledge and agree to review the revised Privacy Policy and become aware of any modifications.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, you can contact us by:

• Email: support@bookcleany.com